Guest Services Assistant — 24/7 Luxury Hotel Team

Harri; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Perkbox platform

25% off F&B + £25 B&B staff rate

Employee Assistance Programme

Meals on duty

Development pathways

Internal promotions

Milestone rewards

Job summary

Brownsword Hotels is seeking a Hotel Guest Services Assistant for a 24-hour contract at its Chelsea property, near South Kensington. You will support front desk reception, restaurant service, housekeeping tasks and guest requests with a friendly, proactive approach to ensure an exceptional guest experience.

The role requires flexibility across shifts, attention to detail, and a passion for hospitality. Benefits include service charge sharing, staff discounts, meals on duty and development

Responsibilities

• Breakfast service and setting tables
• Maintaining high service standards within the restaurant
• Complete daily beverage and crisp stock counts
• Replenish beverages and glassware, including stock rotation and date checks
• Restaurant housekeeping including bar bottles, mirrors, glassware; floor, cutlery and crockery cleaning
• Clean and service bedrooms, bathrooms and public areas to hotel standards
• Pre-arrival room inspections to ensure rooms are ready for occupation
• Exterior and public area cleaning including bin/service areas; plant care
• Maintenance tasks such as cleaning external lights; replacement of bulbs; reporting issues
• Stocking and organizing linen and supplies cupboards
• Interact with guests in a professional, friendly and confident manner
• Develop relationships with regular guests to maximise sales opportunities
• Escort arriving guests to rooms and assist with luggage and room requests
• Support reception with guest requests and check-ins
• Concierge support with local Chelsea area knowledge and reservations

Job description

Brownsword Hotels is seeking a Hotel Guest Services Assistant for a 24-hour contract at its Chelsea property, near South Kensington. You will support front desk reception, restaurant service, housekeeping tasks and guest requests with a friendly, proactive approach to ensure an exceptional guest experience.

The role requires flexibility across shifts, attention to detail, and a passion for hospitality. Benefits include service charge sharing, staff discounts, meals on duty and development