Guest Service Assistant - Breakfast

Heeton Concept Hotels; Leeds; Sur place; GBP 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Annual bonus for all team members

Staff rates across properties

Retention bonus at 3 and 6 months

Rewards & incentives program

Service-based annual leave up to 5 new

Employee Assistance Program

On-site parking

Résumé du poste

Hampton by Hilton Leeds City Centre is seeking a Breakfast Guest Service Assistant who takes pride in presentation and delivering a memorable breakfast experience. You will help maintain high cleanliness and food quality, serve guests, restock the buffet, and support the restaurant operation with professionalism.

The role emphasises excellent customer service, a willingness to train in cooking, and adherence to safety and hygiene standards while contributing to a welcoming start to every guest’s

Qualifications

• Excellent customer service skills.
• Hospitality experience preferred.
• Cooking experience – training provided.
• Basic Food Hygiene Qualification – Preferred.

Responsabilités

• Prepare, cook and serve hotel breakfast to Brand Standards and Food Handling Legislation.
• Deliver great guest service while creating memorable experiences at breakfast.
• Restock the breakfast buffet daily and ensure supplies meet Brand Standards.
• Own your kitchen, manage supplies and minimise waste.
• Act as Breakfast Host when required, welcoming guests at breakfast service.
• Support during Breakfast Service with clearing and resetting tables.
• Follow safety procedures and wear protective equipment as required.
• Restock condiments and cutlery to avoid shortages.
• Keep the restaurant clean and tidy in line with Brand Standards.
• Washing up and other kitchen duties as needed.
• Wear the uniform with pride and report unsafe equipment or incidents.
• Possible cross-training to assist the reception team with FOH duties

Connaissances

Customer service

Hospitality experience

Cooking experience

Fluent English

Formation

Basic Food Hygiene

Description du poste

Great hotel memories are created through many experiences, from the sights, sounds and scents to the food our guests enjoy. As a Guest Service Assistant - Breakfast, your passion for presentation and commitment to delivering a memorable breakfast experience will play a key role in every guest's stay.

Taking pride in your workspace and maintaining high standards of cleanliness, food quality and service, you will help create a welcoming and memorable start to each guest's day. In addition, you will support the restaurant operation by serving food and providing excellent customer service to our guests throughout their dining experience.

Your day-to-day:

• Prepare, cook and serve Hotel breakfast to Hampton by Hilton Brand Standards and Food Handling Legislation
• Deliver great guest service whilst creating memorable guest experiences daily & in line with Hampton by Hilton Brand Standards
• Restock the breakfast buffet daily to ensure our guests always have adequate supplies & in line with Hampton by Hilton Brand Standards
• Own your kitchen – keep on top of supplies and equipment, and minimise waste
• Take on the role of Breakfast Host as and when required, welcoming our guests as the first point of contact during breakfast service and taking care of them and their breakfast experience
• Support during Breakfast Service with the clearing and re-setting of guest tables in line with Hampton by Hilton Brand Standards
• Help create a safe space by following our safety procedures, wearing necessary protective equipment when required and inline with UK Legislation
• Restock condiments and cutlery ensuring supplies never run short
• Keep the restaurant clean and tidy to welcome our guests in line with Hampton by Hilton Brand Standards
• Be cleaner than clean – meet and exceed local cleanliness and hygiene laws
• Washing up and other kitchen duties when needed
• Wear your uniform with pride
• Inform your Duty Manager about any unsafe equipment, low supplies or safety incidents
• Take on other ad-hoc duties when the whole team needs to pull together
• You may be cross trained to assist the reception team with FOH duties

What we need from you

• Excellent customer service skills
• Hospitality experience preferred
• Cooking experience – desired but not essential - as we’ll training you!
• Basic Food Hygiene Qualification – Preferred but not essential – as we’ll training you!
• Must speak fluent English
• Other languages preferred

Why you should apply

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Retention bonus on completion of 3- and 6-month service
• Reward, recognition & incentive program available to earn rewards and with hundreds of discounted offers
• Service based annual leave (increase up to a maximum of 5 extra days)
• Employee Assistance Program – to support with your physical and mental wellbeing
• On-site parking

Hilton's Vision: To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

First Direct Arena, Leeds Grand Theatre, and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city centre. Trinity Leeds designer shops, The University of Leeds, Leeds Beckett University, and the railway station are all within a mile.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process