Guest Service and Events Manager - Glasgow

Rapport Guest Services; Glasgow; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Travel discounts

Pension scheme

Wellness programs

Learning & development

WOW Awards

Job summary

Rapport Guest Services seeks a Guest Services & Events Manager in Glasgow to lead a four-person front-of-house and events team within a prestigious corporate setting. You will oversee daily guest experiences and drive events from planning through to delivery, collaborating with reception, catering, facilities and key stakeholders.

You’ll manage and develop the team, ensuring outstanding service and seamless operations, while remaining hands-on and solutions-focused in a busy environment.

Qualifications

• Experience leading a team in guest services or events.
• Ability to coordinate and deliver successful events from planning to delivery.
• Excellent communication and organisational skills.

Responsibilities

• Lead, support and develop a team of four.
• Oversee the guest services and front-of-house operation.
• Plan and deliver events from brief through to completion.
• Build strong relationships with clients, colleagues and stakeholders.
• Take ownership of challenges and find practical solutions.
• Maintain high service standards, even when priorities change.
• Look for ways to enhance the guest experience and create memorable wow moments.
• Be a hands-on leader who isn’t afraid to get involved and support the team.

Skills

Team leadership

Guest services

Event coordination

Hospitality experience

Job description

Guest Services & Events Manager Glasgow | £40,000 | Monday–Friday, 40 hours | Permanent, Full-time

Create memorable experiences. Lead a brilliant team. Make an impact.

Rapport is looking for a Guest Services & Events Manager to lead a fantastic front-of-house and events operation within a prestigious corporate environment in Glasgow.

Managing a team of four, you’ll oversee the day-to-day guest experience while taking the lead on events from planning through to delivery. You’ll work closely with reception, catering, facilities and key stakeholders to make sure everything runs seamlessly — and always look for opportunities to go that extra mile.

Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Lead, support and develop a team of four.
• Oversee the guest services and front-of-house operation.
• Plan and deliver events from brief through to completion.
• Build strong relationships with clients, colleagues and stakeholders.
• Take ownership of challenges and find practical solutions.
• Maintain high service standards, even when priorities change.
• Look for ways to enhance the guest experience and create memorable wow moments.
• Be a hands-on leader who isn’t afraid to get involved and support the team.

Ideal candidate

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• You’ll have previous experience in guest services, front of house, hospitality or events, ideally within a busy corporate environment.
• Has proven experience managing and developing a team.
• Is confident coordinating and delivering events.
• Understands what outstanding guest service looks and feels like.
• Is naturally hands-on and isn't afraid to get involved in the detail.
• Builds strong, positive relationships with clients, colleagues and stakeholders.
• Can stay calm, organised and solutions-focused when priorities change.
• Has excellent communication and organisational skills.
• Takes ownership and sees things through to resolution.
• Is passionate about creating experiences that go beyond expectations.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.