Community Ambassador - Glasgow

Rapport Guest Services; Glasgow; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Travel and grocery discounts

Life assurance and cash rewards

Contributory pension

Wellness programs

Employee Assistance Program

Digital GP services

Learning and development opportunities

WOW Awards

One paid day off annually

Job summary

Rapport Guest Services seeks a warm, professional Community Ambassador to join our client’s Glasgow offices. You will be on-site in a close-knit team, delivering exceptional guest experiences to clients, guests, and partners.

The role includes front desk duties, event support, and coordination with internal teams. The ideal candidate has excellent communication, a customer-focused mindset, and at least one year in customer service within luxury environments.

Qualifications

• Experience in customer service within corporate, luxury, or premium environments is preferred.
• Outgoing personality and ability to build rapport with stakeholders (internal, external and VIPs).
• Excellent written and verbal communication and a professional presentation.

Responsibilities

• Deliver a seamless and welcoming experience for clients, guests, and colleagues.
• Manage reception duties in person, by phone, and via email with professionalism.
• Maintain knowledge of building and facilities to assist visitors accurately.
• Coordinate and support on-site events and client activities.
• Ensure reception areas reflect a professional and inviting environment.
• Collaborate with partner teams to uphold a cohesive service delivery.
• Oversee administrative tasks like meetings, travel bookings, and invoices.
• Provide a welcoming induction experience for new starters on their first day.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Attention to detail

Job description

We are looking for a warm, professional, and people-focused Community Ambassador to join the Rapport family at our client’s stunning offices in the heart of Glasgow. You will be part of a close-knit on-site team of 4, supported by a wider network of 29 receptionists across the UK who share knowledge and passion for delivering exceptional guest experiences.

The Client is an American multinational investment management and financial services company, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures.

If you thrive on making every interaction memorable and love being the welcoming face of a dynamic workplace, this could be the perfect fit for you.

Type of contract: Full-time, 12 Month Fixed-Term Contract

Hours: 40 per week (Monday-Friday, shift rota basis between 8 AM and 6 PM)

Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Deliver a seamless and welcoming experience for all clients, guests, and colleagues, ensuring every interaction reflects Rapport’s high service standards.
• Confidently manage reception duties, including handling enquiries in person, by phone, and via email with professionalism and efficiency.
• Maintain in-depth knowledge of the building and facilities to provide accurate information and assistance to visitors.
• Coordinate and support the smooth delivery of on-site events and client activities.
• Take pride in the presentation and upkeep of reception areas, ensuring they always reflect a professional and inviting environment.
• Collaborate with partner teams across the business to uphold a cohesive, “one team” approach to service delivery.
• Oversee key administrative tasks such as meeting room and travel bookings, invoice processing, and gift arrangements.
• Provide a welcoming and well-organised induction experience for new starters, supporting them on their first day.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Be energetic, proactive, with great attention to detail, can-do attitude and ambition to learn and grow.
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
• Be a customer focused team player who is recognised as patient, friendly, reliable, flexible and takes pride in what they do.
• Embrace change, lead by example, and empower others through a consistently positive approach.
• Have a desire to be part of a winning team, where you can truly make a difference.
• Have excellent communication skills, written and verbal.
• Display excellent personal presentation and interpersonal skills.
• Ideally, have at least one year of experience in customer service corporate, five‑star luxury hotel environment, or premium airlines.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.