Event Planner - Glasgow

Rapport; Glasgow; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Pension scheme

Wellness programs

Employee assistance

Digital GP

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services in Glasgow is seeking an Event Planner to own the end-to-end planning and delivery of events for our diverse clients, ensuring exceptional quality and client satisfaction. You will act as the primary escalation point for complex needs and manage logistics, spaces, and detailed set-up information with stakeholders.

We offer a 40-hour week, a full-time permanent contract, and a salary of £38,000 per year, plus benefits including a contributory pension, life assurance,

Qualifications

• Minimum 1 year of events experience taking full ownership of the full lifecycle of events in a similar environment.
• Proactive, organised, and detail-oriented with a positive, can-do attitude and problem-solving skills.
• Outgoing personality and ability to build rapport with stakeholders, including VIPs.
• Customer-focused team player recognised for patience, friendliness and reliability.

Responsibilities

• Oversee and take ownership of the end-to-end planning and delivery of events, ensuring exceptional quality, consistency, and alignment with client expectations.
• Act as the primary escalation point for complex or high-profile client needs, resolving issues promptly and professionally while maintaining strong stakeholder relationships.
• Manage all meeting and event requests, confirming details, allocating suitable spaces, coordinating logistics, and preparing detailed set-up information for operational teams.
• Coordinate all client and host requirements, managing updates, changes, or cancellations across relevant teams to ensure seamless execution.
• Monitor service quality and team performance, identifying opportunities to enhance processes and escalating concerns when necessary.

Skills

Event planning

Stakeholder management

Customer service

Organisational skills

Communication skills

VIP/client liaison

Job description

Job Introduction We are excited to offer an opportunity for an Event Planner to join the Rapport team in a stunning location with breathtaking views of Glasgow. You will be part of a diverse team, who strive to deliver service excellence every single day. Our client is a prominent American multinational investment management and financial services firm that values excellence in service and care for its clients, customers, guests, and service partners.

Contract type: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis, with flexibility for overtime as per business needs)

Salary: £38,000 per annum

Employment will be subject to a successful 6-year vetting outcome.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main Responsibilities

• Oversee and take ownership of the end-to-end planning and delivery of events, ensuring exceptional quality, consistency, and alignment with client expectations.
• Act as the primary escalation point for complex or high-profile client needs, resolving issues promptly and professionally while maintaining strong stakeholder relationships.
• Manage all meeting and event requests, confirming details, allocating suitable spaces, coordinating logistics, and preparing detailed set-up information for operational teams.
• Coordinate all client and host requirements, managing updates, changes, or cancellations across relevant teams to ensure seamless execution.
• Monitor service quality and team performance, identifying opportunities to enhance processes and escalating concerns when necessary.

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Have at least one year of events experience taking full ownership of the full lifecycle of events in a similar environment (e.g., five-star hotels, corporate establishments, or premium airlines).
• Be proactive, organised, and detail-oriented, with a positive, can-do attitude and problem-solving skills,
• Possess an outgoing personality, easily building rapport with various stakeholders, including VIPs,
• Be a customer-focused team player recognised for being patient, friendly, and reliable.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.