Reception Team Leader

Rapport Guest Services; City of Edinburgh; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Travel & grocery discounts

Life assurance

Cash rewards

Contributory pension

Wellbeing programmes

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services in Edinburgh is seeking a proactive Reception Team Leader to guide the front-of-house team and ensure exceptional guest experiences across corporate hospitality environments. You will lead from the front, develop staff, and coordinate with Account Managers to deliver consistently high service standards.

This full-time role offers a 40-hour week, Monday to Friday, with a shift rota between 7 AM and 8 PM.

Qualifications

• Experience leading a front-of-house or hospitality team.
• Experience in luxury hospitality or premium service preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the team and client in delivering consistently high standards of service.
• Lead, motivate and support the reception team, creating a positive and high-performing environment.
• Lead by example and set the standard for exceptional client and guest experiences.
• Act as a key point of contact for clients and Account Managers.
• Ensure all hospitality and catering requirements are delivered to a consistently high standard.
• Prepare team rotas and support recruitment, onboarding, HR processes and performance reviews.
• Welcome, greet and escort guests with warmth and professionalism.
• Organise meeting rooms, refreshments and AV requirements, ensuring every detail is considered.
• Identify opportunities to improve the guest experience and ways of working.
• Support the wider operation and step in where needed to ensure a seamless service.

Skills

Leadership

Communication

Customer service

Team development

Multitasking

Job description

Reception Team Leader – Edinburgh

An exciting new role has arrived in Edinburgh! Are you ready to take the next step in your career with a company that sets the standard for exceptional corporate hospitality?

If you have experience in hotels, airlines, luxury hospitality or a corporate environment, and a passion for delivering outstanding service, we want to hear from you.

We are looking for a Reception Team Leader to join our talented team in Edinburgh. This is an exciting opportunity for someone who enjoys leading from the front, developing a team and creating exceptional experiences for clients and guests.

Type of contract: Full-time, Permanent

Hours: 40 per week, Monday-Friday, on a shift rota basis between 7 AM and 8 PM

Main responsibilities

• Support the team and client in delivering consistently high standards of service.


• Lead, motivate and support the reception team, creating a positive and high-performing environment.


• Lead by example and set the standard for exceptional client and guest experiences.


• Act as a key point of contact for clients and Account Managers.


• Ensure all hospitality and catering requirements are delivered to a consistently high standard.


• Prepare team rotas and support recruitment, onboarding, HR processes and performance reviews.


• Welcome, greet and escort guests with warmth and professionalism.


• Organise meeting rooms, refreshments and AV requirements, ensuring every detail is considered.


• Identify opportunities to improve the guest experience and ways of working.


• Support the wider operation and step in where needed to ensure a seamless service.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.


• Be passionate about delivering exceptional service and leading a team by example.


• Ideally have previous leadership experience within a luxury hotel, airline, corporate hospitality or premium service environment.


• Have strong leadership and team development skills.


• Be detail-focused and committed to maintaining high standards.


• Have excellent communication and interpersonal skills.


• Be proactive, adaptable and confident managing multiple priorities in a fast-paced environment.


• Have a genuine passion for creating memorable experiences for clients and guests.


• Be someone who takes ownership, looks for solutions and is always willing to go the extra mile.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.


• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.


• Health Matters: Access wellness programmes, an Employee Assistance Programme and digital GP services.


• Thrive Personally & Professionally: Unlock a range of learning and development opportunities to support your career.


• Celebrate Excellence: Recognise outstanding colleagues through our WOW Awards.


• Give Back to the Community: Take one paid day off each year to support a cause you’re passionate about.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.