Guest Service Agent/Receptionist

Sandman Hotel Group; Crawley; On-site; Full time

Job summary

A leading hotel group is seeking a Guest Service Agent to provide exceptional customer service at the front desk. The ideal candidate will have a warm personality, excellent communication skills, and a proactive approach to service. Responsibilities include guest check-in/out, answering inquiries, and maintaining a welcoming environment. This full-time position offers competitive pay and numerous perks to enhance employee satisfaction.

Benefits

28 days holiday per annum

Flexible schedule

Pension

Free Parking

Growth opportunities

Dedicated Training Programme

Team, Friends and Family Hotel rates

Up to 40% food discounts

Referral Bonus

Complimentary nights stays

Qualifications

• Experience in customer service and people management.
• Strong working knowledge of accounting practices.
• Ability to analyze client needs.

Responsibilities

• Provide a warm and friendly environment.
• Check guests in and out of the hotel.
• Respond to inquiries from clients and guests.

Skills

Customer relations

Time-management

Conflict resolution

Negotiation

Communication

Tools

Microsoft

Maestro

Job description

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We now have an exciting opportunity for a Guest Service Agent to act as the Hotel's front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.

We Are Currently Recruiting For The Following Position

• Guest Service Agent/Receptionist (Full-time)
  
  

Job Requirements

• Experience in all aspects of customer service and people management
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing
• High level of proficiency with Microsoft and Maestro software packages
  
  

Key Responsibilities Of The Role Include

• To provide a warm, welcoming and friendly environment
• Responsible for checking guests in and out of the Hotel.
• Luggage assistance
• Issues room keys, pamphlets, discount cards, etc.
• Answers various questions from guests and arranges transportation for guests.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Book telephone reservations
• Computes bills, collects payment and makes change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• Print updated in-house, arrival, departure, and room status reports every two hours
• Check all unresolved departures.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake-up call requests on specified form and enter on switchboard.
• Complete welcome calls.
• Clean and tidy front desk area.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues to the Manager.
  
  

Applicable Skills

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.
  
  

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• 28 days holiday per annum
• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America
  
  

We offer a great working environment, competitive salary and bonus scheme as well as advancement opportunities as we grow our brand in the UK.

Summation

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

• Applications will not be accepted via email or in person.
  
  

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**

Salary: $13.00 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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