Guest Service Agent/Receptionist

TN United Kingdom; Crawley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits for a Guest Service Agent to be the welcoming face of a vibrant hotel. This role is perfect for individuals with a sunny disposition and a passion for service. You will create a warm environment for guests, manage check-ins and check-outs, and handle inquiries with professionalism. Join a supportive team that values growth and offers fantastic benefits, including hotel discounts and development reimbursements. If you are ready to make a positive impact in the hospitality industry, this role is for you!

Benefits

Holidays

Pension

Shift Parking

Recognition Programs

Growth Opportunities

Training

Food Discounts

Referral Bonuses

Free Stays

Development Reimbursements

Qualifications

• Experience in customer service and people management is essential.
• Knowledge of accounting practices is desirable.

Responsibilities

• Create a welcoming environment for guests and manage check-in/out.
• Handle reservations, billing, and guest inquiries effectively.

Skills

Customer Service

Communication Skills

Conflict Resolution

Time Management

Adaptability

Tools

Microsoft Office

Maestro Software

Job description

Guest Service Agent/Receptionist, Crawley

We now have an exciting opportunity for a Guest Service Agent to act as the Hotel's front line in welcoming our guests. You will be the human face of the business, so a warm and genuine personality is essential. Experience in hotel reception is desirable but not required; a sunny disposition, impeccable communication skills, smart appearance, and a proactive passion for service are key attributes we seek.

Job Requirements:

• Experience in customer service and people management
• Knowledge of accounting practices and principles
• Ability to analyze client needs and offer appropriate solutions
• Conflict resolution, negotiation, and objection handling skills
• Effective verbal and written communication skills
• Proficiency with Microsoft Office and Maestro software

Key Responsibilities:

• Create a welcoming environment for guests
• Check guests in and out
• Answer guest inquiries and arrange transportation
• Handle reservations and billing
• Manage cash, keys, gift certificates, and internet cards
• Maintain reports on arrivals, departures, and room status
• Ensure front desk supplies are stocked
• Manage wake-up calls and guest requests
• Maintain a tidy front desk area
• Refer inquiries to appropriate departments
• Represent the organization professionally to visitors and partners
• Report security issues

Applicable Skills:

• Customer relations
• Time management
• Adaptability and multitasking under pressure
• Guest-focused attitude

We value our team members and aim to create a positive working environment that benefits everyone. Our benefits include holidays, pension, shift parking, recognition programs, growth opportunities, training, hotel rates, food discounts, referral bonuses, free stays, and development reimbursements.

To apply, you must be legally entitled to work in the UK. Please note applications via email or in person are not accepted. Only shortlisted candidates will be contacted.