Guest Experience Expert Guest Service Associate

Guest Experience Expert Guest Service Associate, London

Client: London Marriott Hotel Grosvenor Square

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3ac4c98a6ee4

Job Views: 4

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

London Marriott Hotel Grosvenor Square offers a luxurious 5-star experience in the upscale Mayfair neighborhood. We are seeking a Guest Service Associate to join our award-winning team. This role involves delivering exceptional service to our guests, managing front desk operations, and creating memorable experiences. Responsibilities include assisting guests with check-in/out, responding to requests, sharing local highlights, and ensuring high standards of hospitality. The role requires a warm, professional approach and the ability to use innovative technology to enhance guest satisfaction.

Eligibility:

Applicants must have the right to work in the UK. Refer to the homeOffice website for details on the points-based immigration system introduced from 01 January 2022.

What We Offer:

• Competitive salary plus 28 days holiday including bank holidays
• Accommodation Service Charge after probation
• Discounts at Gordon Ramsay's Bar & Grill and Lucky Cat
• Rewards and recognition schemes
• Extensive training and international career opportunities
• Discounted room rates for staff and friends
• Professional development
• Complimentary meals, dry cleaning, gym access
• Social events and pension scheme

Marriott International is an equal opportunity employer committed to diversity and inclusion.