Guest Service Agent

TFE Hotels / Adina Apartment Hotels; Greater London, City Of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and growing hotel group as a Guest Services Agent, where your passion for hospitality will shine. In this role, you will be the heart of the hotel, ensuring guests feel welcomed and valued. Your proactive approach will help create memorable experiences, making every stay special. This is an exciting opportunity to be part of a dynamic team that celebrates authenticity and supports your career growth. If you thrive in a fast-paced environment and love making people smile, this is the perfect role for you!

Qualifications

• Passion for customer service and creating memorable experiences.
• Strong communication skills and a proactive mindset.

Responsibilities

• Manage guest needs and administrative tasks efficiently.
• Provide local insights and create unforgettable staycations.

Skills

Customer Service

Communication

Organization

Problem-solving

Education

High School Diploma

Job description

Vibe Hotel Docklands, 443 Docklands Drive, Docklands, Victoria, Australia Req #14030

Monday, 31 March 2025

Join Us as a Guest Services Agent at Vibe Hotel Melbourne Docklands

We’re seeking a passionate Guest Services Agent who loves putting others first. If you enjoy making guests smile, being the go-to person for guest needs, managing administrative tasks, and sharing local insights, then this role is for you.

You will be a magnet for happiness, holding the secrets to the city’s best-kept experiences and places that others might overlook. You’ll learn and share what makes Melbourne special, creating unforgettable staycations for our guests.

Bring your passion, drive, organization, and flexibility to everything you do, and make it look effortless. We value team members who go the extra mile to make guests feel at home, fostering loyalty and love for our hotel.

We’re looking for talented individuals who wake up with a positive mindset, are proactive, and ready to make a difference every day. We celebrate authenticity, uniqueness, and sharing success as a team.

If this sounds like your ideal role, explore more and join us—you deserve it.

About TFE

Life at TFE is full of possibilities. As the only international hotel group headquartered in Sydney, we operate seven brands with 69 hotels across six countries. With 20 new hotels underway, we’re growing fast. We invite authentic, flexible, and talented people to take ownership of their careers and help shape our future. We support our team every step of the way.

• Location: Vibe Hotel Docklands, 443 Docklands Drive, Docklands, Victoria, Australia