Guest Service Agent

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and innovative company as a Guest Service Agent in the heart of London! This role is perfect for a passionate individual who thrives in a fast-paced environment and enjoys delivering exceptional customer service. You will be the welcoming face of the company, ensuring guests receive a heartwarming experience from check-in to check-out. With a focus on teamwork and fun, this position offers opportunities for personal and professional growth. If you're ready to make a difference and be part of a dynamic team, we want to hear from you!

Benefits

Daily food allowance

Company pension scheme

Holidays

Employee assistance program

Discounted stays at other properties

Refer a friend scheme

Qualifications

• Minimum 1 year experience in a Front Office Role.
• Strong customer service skills and ability to handle complaints.

Responsibilities

• Act as the face of the company and ensure a warm welcome.
• Coordinate front desk activities including calls and reservations.

Skills

Customer Service

Complaint Handling

Team Leadership

Communication

Education

Experience in Front Office Role

Job description

An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in TC.

We are a passionate and creative company looking to bring innovation into our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation in a fast-paced environment, then we would be delighted to hear from you.

With four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant, and energetic Guest Service Agent to join our team.

What you will be doing

You will act as the ‘face’ of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations, and guest services.

As a Guest Services Agent, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. The ideal individual can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our reception team provides professional and friendly service to our customers and guests.

What are we looking for?

1. A positive individual that is excited to be part of a fun Team
2. Minimum 1 year in a Front Office Role in a similar property

What we offer you:

1. Daily food allowance (non-contractual) for days worked
2. Company pension scheme
3. Holidays
4. Employee assistance program and counselling sessions (including close family members)
5. Discounted stays at other properties
6. Refer a friend scheme

Join Our Company!

You will be welcomed to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us with excellent competitive benefits.

Prior experience within a similar role is essential, and experience is highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role.

Apply ASAP if you want to join a fast-paced innovative UK company.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.