Guest Service Agent Night - Full Time

Radisson Hotel Group; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Up to 53% off stays at Radisson Hotels

Guaranteed minimum of 30% off for Friends & Family

Exclusive discounts on Breakfast, Food & Beverage, Spa

Job summary

Radisson Hotel Group is offering a Night Receptionist position in Sheffield. This role involves handling guest check-ins and check-outs during night hours while ensuring a secure and memorable experience for all guests. Candidates should bring enthusiasm, creativity, and problem-solving skills, as well as a dedication to exceptional service.

Join a vibrant and inclusive team that values diversity and offers numerous growth opportunities. Enjoy global and local perks, including hotel discounts, as part of our commitment to your career development.

Qualifications

• Ability to work as part of a team to ensure guest satisfaction.
• Experience in a similar position is beneficial but not essential.

Responsibilities

• Handle night-time check-in and check-out procedures with accuracy.
• Respond promptly to guest inquiries and resolve issues.
• Maintain hotel and guest security during night hours.
• Anticipate and fulfill guest needs for a memorable stay.
• Collaborate closely with the front office team.

Skills

Flexibility and a positive attitude

Attention to detail

Creative problem-solving

Strong verbal communication skills

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Night Receptionist

Not a normal 9-5’er? Escape the ordinary and say Yes I Can! We are currently seeking a Night Receptionist to join our vibrant team. At Radisson Hotel Group we look for individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. As a Night Receptionist, you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience for our dynamic night team. It’s not just about check‑in and check‑out during night hours; it’s about everything in‑between. You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level. You will exude patience, empathy and have the personality to host the show. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

Key Responsibilities

• Handle night-time check‑in and check‑out procedures with accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues that arise.
• Maintain security of the hotel and guests during night hours.
• Anticipate and fulfill guest needs to ensure a memorable stay.
• Collaborate closely with the front office team to sustain smooth operations.

Qualifications

• Flexibility and a positive, Yes I Can! attitude.
• An eye for detail.
• Creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills.
• Experience in a similar position is beneficial but not essential.

Why Join Radisson Hotel Group?

• Live the Magic of Hospitality – Be part of a team that creates exceptional experiences.
• Build a Great Career – We invest in your growth, learning, and career development.
• Experience the Team Spirit – Inclusive, fun, and meaningful workplace that celebrates diversity.
• Lead with Your Ambition – Your ideas, passion and drive matter.
• Enjoy Global & Local Perks – Special hotel rates worldwide and local perks tailored to your country.

Benefits

• Up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide.
• Guaranteed minimum of 30% off for your Friends & Family.
• Exclusive discounts on Breakfast, Food & Beverage, Spa and more.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.