Front Office Supervisor

Radisson Hotel Group; Sevenoaks; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hotel staff discount

Friends & Family discount

Meal discounts

Job summary

Radisson Hotel Group is seeking a Front Office Supervisor to lead our front desk team and deliver exceptional guest experiences. You will supervise staff, model outstanding service, and ensure the guest journey is seamless from arrival to departure.

We value a flexible, detail-oriented, and guest-focused mindset, with strong communication and teamwork. Join us to be part of a vibrant hospitality environment and contribute to memorable moments for guests worldwide.

Qualifications

• Flexibility and a positive, Yes I Can attitude.
• An eye for detail and accuracy.
• Creative problem-solving abilities.
• Passion for delivering extraordinary service to guests.
• Ability to work well in a team to ensure guest satisfaction.
• Strong verbal communication skills.
• Enjoy working in a lively hospitality environment.
• Experience in a similar role is beneficial but not essential.

Responsibilities

• Supervise the front office team and lead by example.
• Ensure all aspects of the guest journey are delivered to the highest level.
• Host the show with patience, empathy and engagement.
• Work proactively to ensure guest satisfaction and smooth operation of the front office.

Skills

Flexibility

Attention to detail

Creative problem-solving

Guest service mindset

Team collaboration

Verbal communication

Positive attitude

Experience preferred

Job description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Front Office Supervisor to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Supervisor, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level

You will exude patience, empathy and have the personality to host the show

As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.