Guest Relations Supervisor

WATCHES OF SWITZERLAND; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a prestigious luxury retail brand as a Client Experience Supervisor in London. This role is pivotal in delivering exceptional client experiences at our new flagship Rolex Boutique. As a key team player, you will support and lead Hosts, ensuring a well-maintained environment that reflects our commitment to luxury. With a focus on client satisfaction and team collaboration, you will play a vital role in upholding our brand's reputation. If you are passionate about luxury retail and eager to grow your career, this is the perfect opportunity to make your mark in an iconic location.

Benefits

Holiday Purchase Scheme

Employee Assistance Programme

Virtual GP

Share Save Scheme

Birthday Off

Wellbeing Tools

Discount Scheme

Maternity Pay

Qualifications

• Experience in luxury retail and supervising a team.
• Passionate about delivering exceptional client experiences.

Responsibilities

• Support Hosts to ensure stations are well stocked and maintained.
• Assist the Client Experience Manager to provide an exceptional client experience.

Skills

Organisational Skills

Team Leadership

Client Solutions

Communication Skills

Attention to Detail

Beverage Service

Job description

Due to our new Rolex Boutique opening on London's iconic Bond Street, The Watches of Switzerland Group is seeking a Client Experience Supervisor to support our team of Hosts!

About the Role

The history of Rolex is deeply connected to London, where the company was founded in 1905 by Hans Wilsdorf. This new flagship location makes this role even more significant.

Job Description

1. Do you have excellent organisational skills?
2. Do you have experience leading/supervising a team?
3. Do you see yourself growing and developing your career in luxury retail?
4. Are you good at finding solutions that meet the specific needs of clients?
5. Can you see yourself representing our brand with confidence and knowledge?

Our Client Experience Supervisors are passionate about delivering a world-class experience. They are role models and team players, supporting Hosts to ensure stations are well stocked and maintained. They assist the Client Experience Manager and liaise with Sales Consultants to provide an exceptional client experience.

About You

• A positive, "can-do" attitude
• Experience supervising colleagues
• Organised with a keen eye for detail
• Passionate about delivering exceptional client experiences
• Experience in making and serving beverages
• Great communication skills and natural conversational ability
• Eager to learn and expand retail and product knowledge
• A flexible team player willing to go the extra mile

About Us

Founded in 1924, our world revolves around horological obsession. We prioritize luxury and our clients' needs, offering a wide range of prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel, and more.

The Watches of Switzerland Group is a FTSE-250 company with nearly 3,000 employees across the UK, Europe, and the US. We operate over 190 showrooms and several e-commerce platforms, partnering with top luxury brands.

Our Values and Benefits

• Strong partnerships with luxury brands
• Impactful marketing and leading-edge technology
• Exceptional training and motivated teams
• Benefits including Holiday Purchase Scheme, Employee Assistance Programme, Virtual GP, Share Save Scheme, Birthday Off, Wellbeing Tools, Discount Scheme, Maternity Pay

We celebrate diversity and are committed to an inclusive environment. Your application will be reviewed anonymously, focusing on your qualifications, skills, and experience.

Discover more about our roles, culture, and people: Watches of Switzerland Group PLC on LinkedIn.