Guest Relations Manager

PPHE Hotel Group; London Borough of Hackney; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Great benefits

Discounted hotel rates

F&B discounts

Wellness days

Wagestream access

Referral bonus

Gym discounts

Ride to Work

Staff events

Job summary

art’otel London Hoxton in London is seeking a Guest Relations Manager to ensure guest and colleague satisfaction, uphold service standards and contribute to the hotel’s financial goals.

You will liaise with Front of House teams, lead a team, and maintain daily operations with clear communication. Knowledge of Opera, Hotsos, Micros and Alcatel is a plus; familiarity with the Hoxton/Shoreditch area is beneficial. Expect a supportive culture and compelling benefits.

Responsibilities

• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Have full operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos, Micros and Alcatel is preferable, but not essential
• Have a good Knowledge of the Hoxton/Shoreditch area.
• You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
• Manage and develop your team through leading by example.
• Empower the Guest Relations teams by providing an inspiring service culture through briefings, team meetings and coaching.

Job description

Guest Relations Manager

Location: art’otel London Hoxton, United Kingdom

Salary: Highly competitive with great benefits

We are recruiting for Guest Relations Manager for one of the coolest hotels in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident has hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.

As our Guest Relations Manager, you will receive:

• Salary: £35875.00 per annum with great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

As a Master of your Craft you will…

• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Have full operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos, Micros and Alcatel is preferable, but not essential
• Have a good Knowledge of the Hoxton/Shoreditch area.
• You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
• Manage and develop your team through leading by example.
• Empower the Guest Relations teams by providing an inspiring service culture through briefings, team meetings and coaching.

If you share passion for art, culture and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.