Guest Relations Exec - 12-Month Front Office (Maternity)

InterContinental London – The O2 - Arora Group; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

InterContinental London O2 is seeking a Guest Relations Executive for a 12-month fixed-term maternity cover. You will welcome VIP guests with a warm, professional manner and be the main point of contact throughout their stay, ensuring an exceptional guest experience.

The role requires excellent English communication and a smart, proactive appearance. Previous 5-star hotel experience is advantageous, with opportunities to grow within the Arora group.

Qualifications

• Excellent communication skills in English.
• Previous experience in a luxury hotel is advantageous.
• Professional appearance and proactive attitude.

Responsibilities

• Greet VIP guests warmly, addressing inquiries and requests.
• Be the main point of contact for guests throughout their stay, ensuring exceptional service and promptly addressing concerns.

Skills

Excellent English

Hotel experience

VIP guest service

Job description

InterContinental London O2 is seeking a Guest Relations Executive for a 12-month fixed-term maternity cover. You will welcome VIP guests with a warm, professional manner and be the main point of contact throughout their stay, ensuring an exceptional guest experience.

The role requires excellent English communication and a smart, proactive appearance. Previous 5-star hotel experience is advantageous, with opportunities to grow within the Arora group.