Guest Relations Ambassador

Bicester Village; Bicester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Bicester Village, part of The Bicester Collection, is seeking a Guest Relations Ambassador to deliver extraordinary hospitality across The Apartment and Western Terrace at the on-site luxury Village. You will greet domestic and international guests, create tailored itineraries, handle concierge-style requests, support visits and events, and recommend premium food and beverages with confident menu guidance.

The role requires polished presentation, strong service delivery, discretion, and fluency

Qualifications

• Experience in luxury hospitality or premium retail.
• Ability to deliver 5-star guest experiences.
• Barista and/or food & beverage experience desirable.
• Excellent interpersonal and communication skills.
• Professionalism, discretion and attention to detail.
• Fluent in English; additional languages are advantageous.

Responsibilities

• Deliver a 5-star luxury hospitality experience as a brand ambassador for Bicester Village.
• Support day-to-day operations of The Apartment and Western Terrace.
• Create tailored guest itineraries and concierge-style services.
• Support VIC and VVIC visits and exclusive events with flawless execution, including premium beverages.
• Promote Village services and handle guest queries while adhering to standards.

Skills

Luxury hospitality

Concierge services

Barista experience

UHNW guest handling

Multilingual-English

Job description

We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether

Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Hospitality team is hiring a Guest Relations Ambassador.

The role

We're looking for a polished, service-driven individual to deliver exceptional hospitality across The Apartment and Western Terrace at Bicester Village.

In this role, you'll create seamless, luxury guest experiences, support VIC and VVIC visits, and represent the Village at the highest standard—blending premium hospitality, concierge expertise and personalised service to make every visit memorable.

Location: Bicester Village, Full Time, On-site

What you'll be doing

A few of the key responsibilities in this role:

• Deliver a 5-star luxury hospitality experience as a brand ambassador for Bicester Village, welcoming domestic and international guests with warmth and professionalism
• Support day-to-day operations of The Apartment and Western Terrace, maintaining an elegant environment aligned with brand standards
• Create tailored guest itineraries and concierge-style services (e.g., reservations, hands-free shopping and bespoke support) anticipating guest needs throughout their journey
• Support VIC and VVIC visits and exclusive events with flawless execution, while preparing and serving premium food and beverages, including barista coffee, with confident menu recommendations
• Promote Village services, retail and partnerships, handle guest queries and feedback, and ensure all operations adhere to Village standards and procedures

What we’re looking for

We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:

• Proven experience in luxury hospitality, concierge, premium retail or similar, with excellent grooming and presentation
• Strong service delivery skills and passion for creating exceptional guest experiences, with good knowledge of luxury guest expectations and guest profiling
• Barista and/or food and beverage experience is desirable
• Excellent interpersonal and communication skills and ability to confidently engage with UHNW and VIC guests
• High levels of professionalism, discretion and attention to detail
• Strong organisational skills and ability to multitask in a fast-paced environment
• Fluent in English with additional languages an advantage

What we offer

A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived.

We'll never stop evolving. Are you ready for the challenge?