Casual Receptionist

Millennium & Copthorne Hotels; Greater London; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Meals Provided on Duty

Employee Discounted Accommodation andF

Life Assurance

Training and development

Ey e Care Vouchers

Meals Provided on Duty

Job summary

Millennium Hotels UK is seeking a Casual Receptionist at the Copthorne Tara Hotel London Kensington. You will register guests, handle check-ins/outs, and respond to inquiries to ensure a smooth arrival experience.

The role requires strong communication, organizational skills, and the ability to multitask under pressure in a bustling hotel environment. Experience with Opera Cloud is preferred, with opportunities for development and apprenticeship pathways within the brand.

Qualifications

• Experience with Opera Cloud/Opera preferred.
• Strong communication and guest-service orientation.
• Capable of multitasking and meeting deadlines.
• Flexible, calm under pressure, and well organised.
• Experience in large-scale hotels is advantageous.

Responsibilities

• Register guests into the hotel and check them out, including audits when the system is down.
• Respond to guest inquiries and communicate effectively with colleagues and superiors.
• Assist the Shift Leader with tasks like checking market codes and passport details.
• Provide excellent customer service with a courteous, professional reception.
• Be fully knowledgeable of the hotel computer system and apply it to guest needs.
• Know room rates and policies and actively aid revenue generation.
• Process non-arrival reservations and verify bookings for accuracy.
• Familiarize with the hotel key system and liaise with Security as needed.

Skills

Guest interaction

Communication skills

Organizational skills

Multitasking

Calmness under pressure

Customer service

Tools

Opera Cloud

Job description

Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You'll learn not only from fellow colleagues, but also through our M Academy, where you'll be able to advance your career with apprenticeship and develop your career within our Brands.

The Copthorne Tara Hotel London Kensington is seeking Casual Receptionist who will be responsible for:

• To accurately register guests into the hotel, as well as check guests out of the hotel, making provisions for when the system is down for audit, maintaining records of transactions to be posted onto the live system.
• To efficiently respond to any guest enquiries and by communicating effectively to colleagues and superiors.
• To assist the Shift Leader by undertaking miscellaneous additional tasks, for example, checking market codes, passport numbers and nationality
• Provide excellent customer service by ensuring that guests' first impressions are of a courteous and professional Reception team.
• To be fully cognisant with the hotel computer system and apply the knowledge in the most appropriate manner according to the guest requirements.
• To have full knowledge of Hotel room rates and policies as applied to guest, and to actively earn revenue for the hotel
• To process non-arrival reservations, researching the booking to make sure it is accurate in all respect.
• To be familiar with the Hotel door key system, to issue accurately to guests, ensuring keys are cancelled where necessary; and to liaise with Security if guests have problems when accessing rooms.

Key Information

• Role: Casual Receptionist
• Salary: £12.71 per hour
• Working hours; Flexible
• Address: Copthorne Tara Hotel, Kensington Hight Street, London, W8 5SY

Requirements

• Experience with Opera Cloud/ Opera preferred.
• Confidence in guest interactions
• Large-scale hotel experience is advantageous.
• Strong communication skills, flexibility, and ability to remain calm under pressure.
• Capacity to complete tasks within deadlines and excellent organizational skills
• Excellent organisational skills and the ability to multitask and work under pressure

We Offer

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Apprenticeship/Placement opportunities
• Career development and salary reviewsInterest free Season Ticket Loan Scheme
• Uniform (Laundry / Dry Cleaning for Uniform)
• Meals Provided on Duty
• Length of Service related holiday scheme
• Eye Care Vouchers
• Employee Discounted Accommodation and F&B
• Life Assurance

About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes' walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into four collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

#TARACaterer