Guest-Focused Night Porter | Overnight Hotel Host

Mercure; Salisbury; Sur place; GBP 21 000 - 25 000; Plein temps

Résumé du poste

Mercure White Hart Salisbury is seeking a dedicated Night Porter to welcome guests and ensure their comfort during the night shift. You will help run the hotel at night, support other departments, and handle end-of-day safety checks.

You will work autonomously, manage guest relations, and follow PMS procedures to keep the hotel safe and ready for the next day. Previous night porter or hotel host experience is desirable, with a strong focus on service and safety.

Qualifications

• Previous night porter or hotel host experience is desirable.
• Customer service experience and working with the public is desirable.
• Ability to work alone throughout the night.
• Ability to work well under pressure.
• Ability to use initiative and follow written/verbal instructions.
• Knowledge of food safety & hygiene.
• Knowledge of general health & safety procedures.

Responsabilités

• Be the face of the Mercure White Hart Salisbury, welcoming guests during the night and ensuring their well-being.
• Assist in the general running of the hotel at night and support other departments to set up for the next day.
• Undertake PMS end of day procedures and hotel safety checks to ensure guest safety.

Connaissances

Night porter

Customer service

Work alone

Under pressure

Initiative

Food safety

Health & safety

Description du poste

Mercure White Hart Salisbury is seeking a dedicated Night Porter to welcome guests and ensure their comfort during the night shift. You will help run the hotel at night, support other departments, and handle end-of-day safety checks.

You will work autonomously, manage guest relations, and follow PMS procedures to keep the hotel safe and ready for the next day. Previous night porter or hotel host experience is desirable, with a strong focus on service and safety.