Night Porter: Overnight Guest Care & Security

Exclusive Hotels and Venues; Hertford Heath; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Service charge

50% F&B discount

Free meals on duty

Gym access

Wellbeing support

Hospitality discounts

Career development

Job summary

Exclusive Hotels and Venues' Fanhams Hall in Ware, Hertfordshire, is seeking a Night Porter to greet guests overnight, ensure safety and uphold our high standards.

You'll be the face of the hotel at night, handling guest requests, carrying out security checks and supporting the day team on handovers. The role offers competitive pay with service charges and access to exclusive staff benefits across the Exclusive Collection.

Qualifications

• Experience as a night porter or in security/hospitality preferred.
• Reliable, trustworthy and able to work independently.
• Comfortable with night shifts, including weekends.
• Calm, professional manner with good communication.
• Attention to safety procedures.

Responsibilities

• Be the main point of contact for guests during overnight hours.
• Carry out security and safety checks across the property.
• Assist with late arrivals and early departures.
• Set up public areas for the following day.
• Respond to guest requests and emergencies calmly.
• Complete night audits and administrative tasks.
• Coordinate with day team for smooth handovers.

Skills

Night porter experience

Security awareness

Customer service

Reliability

Communication skills

Job description

Exclusive Hotels and Venues' Fanhams Hall in Ware, Hertfordshire, is seeking a Night Porter to greet guests overnight, ensure safety and uphold our high standards.

You'll be the face of the hotel at night, handling guest requests, carrying out security checks and supporting the day team on handovers. The role offers competitive pay with service charges and access to exclusive staff benefits across the Exclusive Collection.