Guest-Focused Ground Floor Team Member | Permanent Contract

Premier Inn; Berkswell; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Full training

Career development

Whitbread Benefits Card

Company pension

Save As You Earn

Room discounts

Job summary

Premier Inn is looking for a Ground Floor Team Member at Balsall Common. You will welcome guests, help with check-in, and assist with breakfast or dinner service. The role includes working behind the bar and serving alcoholic drinks, with a focus on guest satisfaction.

No hotel experience is required, and the team values a friendly, proactive approach. You’ll join a supportive team, with training provided to cover all duties and ensure smooth operations across peak periods.

Qualifications

• No hotel experience required.
• Friendly and helpful personality ideal for busy guest-facing role.
• Ability to stay calm when it's busy.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals, including bar service and alcohol.
• Answer questions and help solve problems.
• Keep reception, restaurant and public areas clean and welcoming.
• Support teammates across the hotel when busy.
• Ensure guests feel looked after from arrival to departure.

Skills

Customer service

Job description

Premier Inn is looking for a Ground Floor Team Member at Balsall Common. You will welcome guests, help with check-in, and assist with breakfast or dinner service. The role includes working behind the bar and serving alcoholic drinks, with a focus on guest satisfaction.

No hotel experience is required, and the team values a friendly, proactive approach. You’ll join a supportive team, with training provided to cover all duties and ensure smooth operations across peak periods.