Front Desk & Guest Service Associate — Permanent

Whitbread PLC; Metropolitan Borough of Solihull; Remote; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Full training and support from day one

Opportunities to learn new skills and 

Whitbread Benefits Card - up to 60% ff

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Whitbread PLC, operating Premier Inn at Balsall Common, is hiring a Ground Floor Team Member. You’ll welcome guests, help with check-in and answer questions while serving breakfast or dinner and supporting the hotel team during busy periods.

You’ll work across reception and restaurant areas to ensure the guest experience is smooth, friendly and efficient from arrival to departure. This role welcomes varied shifts and no two days are the same.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Job description

Whitbread PLC, operating Premier Inn at Balsall Common, is hiring a Ground Floor Team Member. You’ll welcome guests, help with check-in and answer questions while serving breakfast or dinner and supporting the hotel team during busy periods.

You’ll work across reception and restaurant areas to ensure the guest experience is smooth, friendly and efficient from arrival to departure. This role welcomes varied shifts and no two days are the same.