Guest-Facing Ground Floor Team Member — Permanent Role

Premier Inn; Herne Bay; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Full training and support from day one

Opportunities to learn new skills and

Whitbread Benefits Card – up to 60% of

Job summary

Premier Inn in Herne Bay is hiring a Ground Floor Team Member to welcome guests, help with check-in, serve breakfast or dinner and keep the hotel running smoothly.

In this role you’ll handle guest questions, assist with dining service (including bar duties) and support your teammates during busy periods. A permanent contract and comprehensive training await, with opportunities to develop within the Premier Inn group.

Qualifications

• No hotel experience required.
• Friendly personality and willingness to help guests.
• Able to stay calm and be proactive during busy periods.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or dinner, including bar duties and serving drinks
• Answer questions and help solve guest problems
• Keep reception, restaurant and public areas clean and welcoming
• Support teammates across the hotel during busy times
• Ensure guests feel looked after from arrival to departure

Skills

Customer service

Face-to-face communication

Teamwork

Calm under pressure

Problem solving

Job description

Premier Inn in Herne Bay is hiring a Ground Floor Team Member to welcome guests, help with check-in, serve breakfast or dinner and keep the hotel running smoothly.

In this role you’ll handle guest questions, assist with dining service (including bar duties) and support your teammates during busy periods. A permanent contract and comprehensive training await, with opportunities to develop within the Premier Inn group.