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Leonardo Hotels; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme

Thank You Week

Training and progression paths

Job summary

Leonardo Hotels in the United Kingdom invites a friendly Receptionist to join the Front Office team. You will be the face of the hotel, welcoming guests and ensuring smooth check-in and check-out while upholding our service standards and values.

As part of a vibrant team, you’ll deliver warm, five-star treatment, share local recommendations, and coordinate with other departments to create memorable stays. The role requires a courteous, dependable attitude and strong organisational skills.

Qualifications

• Experience and dedication to guest service as a receptionist.
• Courteous and respectful interaction with guests and colleagues.
• Ability to offer guidance and local recommendations for a great stay in the city.
• Strong organisational skills and dependability.

Responsibilities

• Organising all aspects of the check-in and check-out processes.
• Acting as an ambassador for the hotel and Leonardo Hotels estate, reflecting company values.

Skills

Customer service

Communication

Local knowledge

Organizational skills

Hospitality demeanor

Job description

The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Receptionist you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you'll be offering guests the real 5-star treatment at our hotel!

If you're our ideal Receptionist, you will:

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!