Guest-Facing Front Desk Team Member – Welcoming & Care

LGH Hotel Management Ltd; Glasgow; Presencial; GBP 12.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Cycle to work

Wellbeing resources

Descripción de la vacante

The Glasgow Argyle Hotel, Signature Collection by Best Western is looking for a friendly Front Office Team Member to join the team in Glasgow. You will be the first point of contact for guests, ensuring a welcoming, relaxed and caring experience from check‑in to check‑out.

You will work with a supportive team, collaborating with other hotel departments to ensure a seamless guest journey and attention to detail. Prior front office exposure is welcome, with a focus on hospitality and guest care.

Responsabilidades

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check-in and check-out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record-keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well-coordinated guest journey
• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Descripción del empleo

The Glasgow Argyle Hotel, Signature Collection by Best Western is looking for a friendly Front Office Team Member to join the team in Glasgow. You will be the first point of contact for guests, ensuring a welcoming, relaxed and caring experience from check‑in to check‑out.

You will work with a supportive team, collaborating with other hotel departments to ensure a seamless guest journey and attention to detail. Prior front office exposure is welcome, with a focus on hospitality and guest care.