Guest-Focused Front Desk Team Member | Perks & Growth

LGH Hotels Management Limited; Glasgow; Hybrid; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Free meals on duty

Employee bedroom rate discounts

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing resources and support

Job summary

Glasgow Argyle Hotel, Signature Collection by Best Western, invites applications for a Front Office Team Member. You will be the first point of contact, ensuring guests feel welcome, relaxed and cared for from arrival through their stay.

You will join a supportive team and work across departments to deliver a smooth guest journey, with a focus on warm hospitality, clear communication and professional service at all times.

Qualifications

• Experience in front desk or guest-facing roles is desirable.
• Strong written and spoken English communications.

Responsibilities

• Welcome guests warmly and manage a smooth check-in/check-out.
• Respond to guest inquiries and requests with care and attentiveness.
• Handle phone calls, emails, reservations and guest data accurately.
• Assist with billing, records and reporting with precision.
• Collaborate with hotel departments to ensure a seamless guest journey.

Skills

Guest service

Communication

Team worker

Calm under pressure

Job description

Glasgow Argyle Hotel, Signature Collection by Best Western, invites applications for a Front Office Team Member. You will be the first point of contact, ensuring guests feel welcome, relaxed and cared for from arrival through their stay.

You will join a supportive team and work across departments to deliver a smooth guest journey, with a focus on warm hospitality, clear communication and professional service at all times.