Duty Manager — Lead Guest Experience & Front Office

LGH Hotels Management Ltd; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts on hotel rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Free meals on duty

Free parking

Job summary

A prominent hotel management company is seeking a proactive Duty Manager for the Glasgow Argyle Hotel within the Signature Collection by Best Western. In this role, you will oversee daily operations, lead the front-of-house teams, and ensure that exceptional guest service is delivered. The ideal candidate will have strong leadership, communication skills, and experience in hospitality management. This position offers various employee benefits and discounts across hotel brands.

Qualifications

• Proven experience in a supervisory or management role within a hospitality environment.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Calm under pressure and thrives in a fast-paced environment.
• Flexible with working hours, including evenings, weekends, and holidays.

Responsibilities

• Act as the senior manager on duty, overseeing daily hotel operations.
• Lead and support front-of-house teams to deliver exceptional guest service.
• Handle guest feedback and resolve issues promptly and professionally.
• Ensure health & safety, security, and brand standards are maintained.
• Collaborate with department heads to ensure smooth handovers and communication.
• Support training and development of team members.

Skills

Leadership

Problem-solving

Communication

Time management

Job description

A prominent hotel management company is seeking a proactive Duty Manager for the Glasgow Argyle Hotel within the Signature Collection by Best Western. In this role, you will oversee daily operations, lead the front-of-house teams, and ensure that exceptional guest service is delivered. The ideal candidate will have strong leadership, communication skills, and experience in hospitality management. This position offers various employee benefits and discounts across hotel brands.