Guest Experience Waiter – Warm, Precise, Upsell Savvy

Poolhouse; Greater London; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Health Assured EAP membership

Perks and Discounts platform

£100 Monthly Employee rewards

Medical Health Cash plan

Wagestream access

Volunteer day off

Birthdays off

Free meals at work

Poolhouse Socials

Job summary

Poolhouse is seeking an enthusiastic Waiter to join our team at London Liverpool Street. You’ll greet guests, take orders, and deliver drinks and food with style and accuracy. Embrace upselling, fast service, and brand standards to ensure every guest feels welcomed and special.

This role emphasizes energy, warmth, and precision. You’ll work closely with the kitchen and bar teams, maintaining hygiene and a high-energy, guest-centered atmosphere throughout the shift.

Qualifications

• Confident, warm, and approachable personality.
• Strong communication skills, with a guest-first mindset.
• Excellent attention to detail and accuracy.
• Quick on your feet and calm under pressure.
• Familiar with digital ordering and payment systems.
• Willingness to learn, grow, and take feedback positively.
• Strong team player in a fast-paced environment.
• Committed to hygiene, safety, and service standards.

Responsibilities

• Greet guests warmly and guide them through the Poolhouse experience.
• Take food and drink orders with accuracy, efficiency, and style.
• Make recommendations confidently and upsell where appropriate.
• Ensure prompt delivery of items and check back at the right moments.
• Clear and reset tables with speed and attention to hygiene standards.
• Operate POS and handheld ordering devices with ease.
• Keep your section clean, tidy, and guest-ready at all times.
• Communicate clearly with the kitchen, bar, and floor teams.
• Be proactive in solving guest queries or issues with a calm, can-do attitude.
• Support team members during busy periods or shift changes.
• Help create a relaxed, upbeat environment through pace, positivity, and professionalism.

Skills

Guest service

POS operation

Communication

Attention to detail

Hygiene & safety

Team player

Calm under pressure

Tools

POS systems

Handheld ordering devices

Digital payments

Job description

Poolhouse is seeking an enthusiastic Waiter to join our team at London Liverpool Street. You’ll greet guests, take orders, and deliver drinks and food with style and accuracy. Embrace upselling, fast service, and brand standards to ensure every guest feels welcomed and special.

This role emphasizes energy, warmth, and precision. You’ll work closely with the kitchen and bar teams, maintaining hygiene and a high-energy, guest-centered atmosphere throughout the shift.