Energetic Games Host & Guest Experience Lead

Surety Hospitality; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free Health Assured EAP membership (c

Perks and Discounts platform

£100 Monthly Employee rewards

Medical Health Cash plan

Wagestream access (early pay & savings

Paid volunteer day for a charity of你的

Birthdays off

Free nutritious meals at work

Twice yearly Poolhouse Socials

Job summary

Surety Hospitality is seeking a friendly and attentive Waiter for Poolhouse in London. You will welcome guests, take orders, deliver food and drinks with pace and accuracy, and help create a relaxed, high-energy dining experience.

You'll work as part of a vibrant team, communicate clearly with kitchen and bar, and uphold hygiene and service standards while delivering on-brand guest journeys.

Qualifications

• Confident, warm, and approachable personality.
• Great listener with strong communication skills.
• Excellent attention to detail.
• Quick on your feet and calm under pressure.
• Comfortable using digital ordering and payment systems.
• Willingness to learn, grow, and take feedback positively.
• Strong team player who thrives in a busy, high‑energy environment.
• Committed to hygiene, safety, and service standards.

Responsibilities

• Greet guests warmly and guide them through the Poolhouse experience.
• Take food and drink orders with accuracy, efficiency, and style.
• Make recommendations confidently and upsell where appropriate.
• Ensure prompt delivery of items and check back at the right moments.
• Clear and reset tables with speed and attention to hygiene standards.
• Operate POS and handheld ordering devices with ease.
• Keep your section clean, tidy, and guest‑ready at all times.
• Communicate clearly with the kitchen, bar, and floor teams.
• Be proactive in solving guest queries or issues with a calm, can‑do attitude.
• Support team members during busy periods or shift changes.
• Help create a relaxed, upbeat environment through pace, positivity, and professionalism.

Skills

Warm personality

Strong communication

Attention to detail

Calm under pressure

Digital ordering systems

Willingness to learn

Team player

Hygiene and safety standards

Job description

Surety Hospitality is seeking a friendly and attentive Waiter for Poolhouse in London. You will welcome guests, take orders, deliver food and drinks with pace and accuracy, and help create a relaxed, high-energy dining experience.

You'll work as part of a vibrant team, communicate clearly with kitchen and bar, and uphold hygiene and service standards while delivering on-brand guest journeys.