Guest Experience Waiter — Elite Service & Perks

Soho House via Caterer.com; Greater London; Presencial; GBP 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly Pay

Team meal on shift prepared by our Che

Soho Friends Membership

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan (up to 2 dependents)

Dental Plan (up to 2 dependents)

Birthday Day Off after 1 year

Staff discount on Soho/ Cowshed

2 days paid charity time with Soho

Free Counselling Sessions

Cookhouse & House Tonic programmes

Continuous training

Team Events

Descripción de la vacante

Soho House in London is seeking a dedicated Waiter to deliver refined, attentive service to our members and guests. You will greet guests, take orders, make recommendations, and ensure smooth payment while coordinating with kitchen and bar teams.

The role requires 2–3 years in a high‑end dining environment, the ability to remain calm under pressure, and a passion for hospitality. It also demands flexibility across shifts, including weekends, and a collaborative approach with colleagues.

Formación

• 2–3 years in a high-end dining environment.
• Ability to thrive in fast-paced, high-volume settings and stay calm under pressure.
• Hospitable, approachable and respectful towards guests and colleagues.
• Able to follow training and Club School directives.
• Able to work flexible shifts, including weekends and holidays.
• Able to take direction, work in a team and autonomously.

Responsabilidades

• Warmly greet members, present menus, and engage guests upon seating.
• Take accurate food and drink orders, accommodating allergies or dietary needs.
• Coordinate with kitchen and bar staff to ensure timely, correct orders.
• Provide knowledgeable recommendations on menu items and pairings.
• Maintain top-quality service by refilling beverages and attending to tables.
• Keep a pristine dining environment, setting and resetting tables as needed.
• Handle guest requests with discretion to create personalised experiences.
• Process payments via card, Soho House App, or House Pay.
• Uphold discretion and professionalism, especially with VIPs.
• Attend briefings, tastings, and assist colleagues as required.

Conocimientos

High-end dining

Customer service

Teamwork

Flexible shifts

Descripción del empleo

Soho House in London is seeking a dedicated Waiter to deliver refined, attentive service to our members and guests. You will greet guests, take orders, make recommendations, and ensure smooth payment while coordinating with kitchen and bar teams.

The role requires 2–3 years in a high‑end dining environment, the ability to remain calm under pressure, and a passion for hospitality. It also demands flexibility across shifts, including weekends, and a collaborative approach with colleagues.