Premium Service Waiter: VIP Guests, Training & Perks

Soho House via Caterer.com; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% staff discount on Food & Drink

Staff room rates

Health cash plan

Dental plan

Birthday day off

Job summary

Soho House in London is seeking a Waiter to deliver refined, attentive service to our members and guests. You will greet guests, take orders, make recommendations and ensure a smooth dining experience in line with our standards of professionalism.

You will work closely with floor and kitchen teams, maintain exceptional table service, and support VIPs with discretion. The role requires 2–3 years in a similar setting and flexible weekend availability.

Qualifications

• 2–3 years in a similar high-end dining environment.
• Thrive in fast-paced, high-volume environments and problem solve under pressure.
• Hospitable, approachable, passionate about customer service and respectful toward colleagues and guests.
• Competency as outlined in the training schedule and Club School.
• Able to work flexible shifts including weekends and holidays.
• Ability to take direction, work in a team and autonomously.

Responsibilities

• Warmly greet members, introduce menus and engage upon seating.
• Take accurate food and drink orders, accommodating allergies or dietary needs.
• Coordinate with kitchen and bar staff to ensure timely, correct order delivery.
• Provide knowledgeable recommendations on menu items and pairings.
• Maintain exceptional table service and proactively top up beverages.
• Keep the dining environment pristine and tables reset as needed.
• Handle member requests and special accommodations to create memorable experiences.
• Process payments via card, Soho House App or House Pay.
• Uphold discretion and professionalism with VIPs and PWKs.
• Attend briefings, tastings and assist colleagues as needed.

Skills

Customer service

Hospitality

Teamwork

Flexibility

Job description

Soho House in London is seeking a Waiter to deliver refined, attentive service to our members and guests. You will greet guests, take orders, make recommendations and ensure a smooth dining experience in line with our standards of professionalism.

You will work closely with floor and kitchen teams, maintain exceptional table service, and support VIPs with discretion. The role requires 2–3 years in a similar setting and flexible weekend availability.