Guest Experience Team Member

Haven; Driffield; Remote; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Inclusive environment

Fully funded qualifications

Dining discounts

Facility access

Job summary

Haven is seeking a Guest Experience Team Member at Far Grange Holiday Park, Skipsea, Driffield (East Yorkshire). You will greet guests at reception, listen to questions, and ensure a memorable stay for guests and owners.

The role offers full-time, permanent hours with training provided and opportunities for development. You’ll join a friendly team in a welcoming, inclusive environment, with perks like discounts, access to facilities, and a focus on guest satisfaction.

Qualifications

• Experience in customer service or reception is beneficial but training is provided.
• Customer-focused with a passion for helping people.
• Clear communication and a professional, friendly manner.
• Ability to handle guest concerns with patience and tact.

Responsibilities

• Greet each guest with a friendly smile and enthusiastic welcome at the reception area.
• Listen attentively to questions or concerns and take thoughtful actions to personalise interactions.
• Collaborate with team members to deliver smooth, seamless service for guests and owners.
• Actively listen to guest and owner feedback and share insights with teams to improve service.
• Create a welcoming space with a clean, safe, and inviting environment for guests and owners.

Skills

Customer service

Reception

Guest relations

Communication skills

Problem solving

Job description

Guest Experience Team Member# Breath of Fresh Air## Guest Experience Team MemberApply: Far Grange Holiday Park, Skipsea, Driffield, East Yorkshire YO25 8SY: Full time: Posted Today: End Date: December 16, 2026 (30+ days left to apply): JR105962**Position:** Guest Experience Team Member **Type:** Full-Time / Permanent **Pay Rates:** Up to £12.71 per hour depending on age Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special! As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable. **Key Responsibilities** - Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression. - Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless. - Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience. - Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service. - Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home. **Requirements** - Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training. - Customer focused with a passion for working with people. - Can actively listen, communicate clearly, and maintain a professional, friendly manner. - Ability to handle challenges or guest complaints with patience, tact, and efficiency. **What We Offer** - An inclusive, supportive work environment. - Comprehensive training and ongoing support. - Career development opportunities, including fully funded qualifications. - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! **How to Apply** We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]