Front of House Team Member

Leisure Employment Services; Christchurch; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays

Free access to facilities

Savings at national brands and retail

Job summary

Haven in the United Kingdom is hiring a Restaurant Team Member to be the friendly face of the venue, greeting guests, taking orders, and serving meals with a warm, welcoming vibe. You’ll work closely with kitchen and FOH staff to ensure smooth service, maintain high hygiene standards, and share in the excitement during busy periods.

Training and career development are provided, including funded qualifications.

Qualifications

• Previous experience in restaurant, fast food, or customer service is a plus but not required.
• Strong communication and a guest-oriented attitude.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Greet guests, take orders, and ensure a positive dining experience.
• Collaborate with kitchen and front-of-house to keep service smooth during busy periods.
• Keep dining areas clean and hygienic, and maintain serving areas.
• Learn menu, daily specials, and promotions to answer questions and make recommendations.

Skills

Communication skills

Guest-focused attitude

Teamwork

Flexible availability

Job description

Position: Restaurant Team Member

Type: Full-Time / Part-Time / Seasonal

Pay Rates: Up to £12.71 per hour depending on age

Join our One Great Team here at Haven as a Restaurant Team Member, where you'll play a key role in creating unforgettable dining experiences for our guests.

We’re on the hunt for a friendly, upbeat Restaurant Team Member to bring some fun and flavour to our team! In this role, you’ll be the face of our restaurant—greeting guests with a smile, taking orders, serving delicious food, and creating a warm, welcoming vibe that keeps everyone coming back for more.

Key Responsibilities

• Greet guests, take orders, and ensure every customer has a positive dining experience.
• Work closely with kitchen and other front-of-house staff to ensure smooth operations, especially during busy times.
• Keep restaurant and serving, areas clean and tidy, maintaining hygiene and cleanliness standards.
• Familiarise yourself with the menu, daily specials, and promotions to answer guest questions and make recommendations.

Requirements

• Previous experience in a restaurant, fast food or customer service role or as a waiter or waitress is a plus but not required.
• Strong communication skills and a positive, guest-oriented attitude.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

Welcome, and thank you for the interest in joining Haven!

We’re always looking to hire the most talented people we can, and we’re excited that you’re exploring opportunities with us. Take a moment to browse our current open positions—when you find roles that align with your interests and experience, feel free to apply. You’ll be able to track your progress throughout the selection process and receive alerts about new opportunities that might be a great fit. Thanks again for considering a future with our team. We’re glad you’re here!

At Haven, we believe a career should be more than just a job — it should be something you love. As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities. With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences — not just for our guests and holiday homeowners, but for our team too.

We’re passionate about what we do and have a lot of fun doing it — all thanks to our welcoming Breath of Fresh Air culture.

If you’re thinking about joining us, we couldn’t be more excited to welcome you. Here’s to the start of something special at Haven!