Guest Experience Team Member | Fast-Paced Leisure

Hollywood Bowl Group; Patchway; Remote; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Apprenticeships & training

Management training

Free game vouchers

Food & drink discount

Team support programme

Long service rewards

Job summary

Hollywood Bowl Group is seeking enthusiastic Team Members to be at the heart of the customer journey, welcoming guests at reception, hosting parties in lanes, and serving food and drink from the bar and diner. Your high energy and friendly approach will help create memorable experiences for every visitor.

Shifts are varied and involve weekday and weekend patterns with training provided and opportunities to progress through apprenticeships and in-house management programmes.

Qualifications

• Excellent customer service and communication across all levels.
• Energetic, fast-paced worker with a positive attitude.
• Able to be a friendly, supportive team member.
• Flexible with shifts and hours.
• Basic literacy and numeracy skills required.

Responsibilities

• Welcome customers at reception and guide them through the visit.
• Host parties on lanes and serve food & drink from bar/diner.
• Provide high-energy service and maintain a positive atmosphere across the centre.

Skills

Customer service

High energy

Team player

Flexible hours

Literacy & numeracy

Job description

Hollywood Bowl Group is seeking enthusiastic Team Members to be at the heart of the customer journey, welcoming guests at reception, hosting parties in lanes, and serving food and drink from the bar and diner. Your high energy and friendly approach will help create memorable experiences for every visitor.

Shifts are varied and involve weekday and weekend patterns with training provided and opportunities to progress through apprenticeships and in-house management programmes.