Guest Experience Supervisor – Restaurant Floor

Mortimer House Kitchen; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

50% off at Mortimer House Kitchen

25% off at Brava restaurants

Share 25% off with up to 5 friends and

Free Tastecard and Hospitality Rewards

Job summary

Mortimer House Kitchen in Fitzrovia is seeking a Restaurant Supervisor to lead the floor, keep service moving, and ensure every guest feels truly looked after. You will oversee shifts, brief the team and manage guest requests with calm efficiency.

Experience as a supervisor or senior waiter, excellent communication, and strong problem-solving skills are essential. A flexible schedule including weekends is required.

Qualifications

• Experience as a supervisor or senior waiter.
• Excellent communication and a calm, confident presence.
• Ability to brief a team and support colleagues across shifts.
• Strong problem-solving skills.
• Available to work a mix of days, evenings, Saturdays and Sundays.

Responsibilities

• Lead the floor team through each shift, with every section covered.
• Be the go-to person for guests on shift, including requests and complaints.
• Support the Floor Manager with briefings, section planning and team deployment.
• Spot when standards slip and put them right quickly and calmly.
• Coach commis waiters and the floor team with on-the-spot feedback.
• Open and close the restaurant, including cashing up and handover notes.
• Keep the restaurant clean, well presented and safe.

Skills

Experience as a supervisor or senior-w

Excellent communication

Team briefing and leadership

Problem-solving

Flexible schedule

Job description

Mortimer House Kitchen in Fitzrovia is seeking a Restaurant Supervisor to lead the floor, keep service moving, and ensure every guest feels truly looked after. You will oversee shifts, brief the team and manage guest requests with calm efficiency.

Experience as a supervisor or senior waiter, excellent communication, and strong problem-solving skills are essential. A flexible schedule including weekends is required.