Guest Experience Supervisor - Premium Restaurant Group

Plaza Khao Gaeng; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

50% off dining across JKS Restaurants

3 month celebration meal

Wagestream - stream your pay earlier

Employee Assistance Program

WSET wine and spirits courses

Career progression with fast growth

Team parties & long service awards

Wedding gift & new born care package

Access to 24/7 GP for you and family

Discounted Gym Membership

Job summary

Berenjak Mayfair, part of JKS Restaurants, is seeking an experienced Reception Supervisor to lead front-of-house excellence in a premium, Michelin Bib Gourmand group. You’ll create memorable guest experiences, manage reservations and support the team with hands-on leadership.

Join a driven, award-winning restaurant group with strong development opportunities, great benefits, and a lively Mayfair culture that values hospitality, teamwork and personal growth.

Qualifications

• Previous experience as a Reception Supervisor in a premium restaurant or member’s club.
• Warm and welcoming persona, with hands-on approach and impeccable attention to detail.
• Proven ability to lead, train and inspire a team.
• Passion for hospitality and excellent knowledge of food and beverage.
• Eagerness to learn and develop your career within an award-winning restaurant group.
• Experience working in Mayfair is preferred.

Responsibilities

• Creating an inviting environment & memorable experiences for every guest.
• Taking a hands-on approach to support the front of house team in day-to-day operations.
• Managing reservations using guest profiles and reporting tools to optimise service and drive repeat visits (Sevenrooms).
• Leading and growing a highly skilled reception team to deliver outstanding guest experience.
• Developing Berenjak Mayfair into a pillar of the local community by building relationships with guests and local businesses.
• Collaborating with the Reception Manager and Reservations & Sales Manager to drive events strategy and maximise large group bookings.

Skills

Reception supervision

Team leadership

Hospitality knowledge

Mayfair experience

Tools

Sevenrooms

Job description

Berenjak Mayfair, part of JKS Restaurants, is seeking an experienced Reception Supervisor to lead front-of-house excellence in a premium, Michelin Bib Gourmand group. You’ll create memorable guest experiences, manage reservations and support the team with hands-on leadership.

Join a driven, award-winning restaurant group with strong development opportunities, great benefits, and a lively Mayfair culture that values hospitality, teamwork and personal growth.