Guest Experience Lead – Arrivals & Lobby

LGH Hotel Management Ltd; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts on bedroom rates

Job summary

LGH Hotels Management invites applications for an Assistant Guest Experience Manager at Holiday Inn London Heathrow M4J4. You will lead the Arrivals Lounge, coach a team, and set the tone for a welcoming, seamless guest journey from the moment guests arrive.

You will champion self check-in, oversee reception operations and collaborate across departments to deliver one seamless experience, maintaining brand standards and driving guest satisfaction.

Qualifications

• Experience leading hospitality teams.
• Proven ability to deliver exceptional guest service.
• Hands-on leadership and team development experience.
• Comfortable using digital tools and hotel systems.

Responsibilities

• Lead the guest experience team to deliver smooth, welcoming stays.
• Champion self-check-in and digital tools for guests.
• Oversee reception operations for seamless arrivals and departures.
• Inspire and develop the team, maintaining brand standards across guest areas.
• Drive service quality, guest satisfaction and revenue opportunities.

Skills

Team leadership

Guest service

Coaching

Operations coordination

Job description

LGH Hotels Management invites applications for an Assistant Guest Experience Manager at Holiday Inn London Heathrow M4J4. You will lead the Arrivals Lounge, coach a team, and set the tone for a welcoming, seamless guest journey from the moment guests arrive.

You will champion self check-in, oversee reception operations and collaborate across departments to deliver one seamless experience, maintaining brand standards and driving guest satisfaction.