Guest Experience Supervisor

Dalata Hotel Group plc; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 employee rate on rooms for all D

alo Dalata owned hotels

30% off the Friends & Family rate

Extra AL day for every year worked (5)

Employee Assistance Programme.

Cycle to Work Scheme/Transport Schemes

Pension access (Ask your HR Manager...

Development Opportunities through our 

Dalata Academy- support your career

Staff Appreciation Initiatives, Fun Te

Job summary

Dalata Hotel Group plc is seeking a Front Office Supervisor in Manchester to lead guest service excellence and support daily front desk operations. You will ensure a warm welcome, smooth check-in/out, and collaborate with teams to maintain high standards across the property.

The role requires about 1 year of relevant experience, strong organizational skills, and a friendly, independent work style. Dalata offers internal development opportunities and a supportive, internal-focused culture.

Qualifications

• 1 year of experience in a similar Front Office role.
• Strong organizational skills and task delegation.
• Warm, friendly personality for guest interactions.
• Ability to work independently and in a team.
• Experience in 3/4 star hotels desired but not essential.

Responsibilities

• Greet guests warmly and maintain courteous service across departments.
• Support goals from audits and quality evaluations.
• Assist in managing front office operations efficiently.
• Collaborate with management to keep staff morale high.

Skills

Organizational skills

Customer service

Teamwork

Independence

Job description

Dalata Hotel Group plc is seeking a Front Office Supervisor in Manchester to lead guest service excellence and support daily front desk operations. You will ensure a warm welcome, smooth check-in/out, and collaborate with teams to maintain high standards across the property.

The role requires about 1 year of relevant experience, strong organizational skills, and a friendly, independent work style. Dalata offers internal development opportunities and a supportive, internal-focused culture.