Guest Experience Concierge – Growth & Perks

Dalata Hotel Group plc; Manchester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free employee meals

50% Off F&B in all properties

€60/£60 employee rate on rooms

30% off Friends & Family rate

Extra annual leave day (1 per year, up

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development programmes

Staff Appreciation Initiatives

Job summary

Dalata Hotel Group plc in Manchester is seeking a friendly Receptionist to welcome guests, handle check-ins, process payments, and answer inquiries to ensure a smooth arrival experience. You will update guest details in the system, assist guests with local information, and support other front-desk tasks as part of a welcoming team that values service excellence and professional appearance.

This role requires clear communication, calm composure under pressure, and the ability to work

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/ 4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Job description

Dalata Hotel Group plc in Manchester is seeking a friendly Receptionist to welcome guests, handle check-ins, process payments, and answer inquiries to ensure a smooth arrival experience. You will update guest details in the system, assist guests with local information, and support other front-desk tasks as part of a welcoming team that values service excellence and professional appearance.

This role requires clear communication, calm composure under pressure, and the ability to work