Front Office Manager - Lead Guest Experience & Team Growth

Dalata Hotel Group; Manchester; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

50% Off F&B

Room rate €/£60

Friends & Family rate

Pension access

Performance bonus

Dalata Academy

Free employee meals on duty

Extra AL day

Employee Assistance Programme

Cycle to Work Scheme

Staff appreciation events

Job summary

Dalata Hotel Group in Manchester is seeking an experienced Front Office Manager to lead guest experiences, guide a high‑performing team, and report to the General Manager. You will shape the culture and success of your team while aligning with the hotel’s strategy.

The role focuses on driving excellence in front office operations, mentoring staff, and contributing to the hotel’s ongoing growth in a supportive, innovative environment.

Qualifications

• 2-3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Ability to work independently as well as collaboratively as part of a team.

Responsibilities

• Ensure that guests have the highest quality experience.
• Lead the team in achieving goals related to mystery audits, customer comment indices, quality evaluations, and hotel standards.
• Develop and mentor the front office team, preparing them for the next steps in their careers.
• Assist in efficiently and effectively managing front office departmental operations.
• Contribute to the strategic management of the hotel.

Job description

Dalata Hotel Group in Manchester is seeking an experienced Front Office Manager to lead guest experiences, guide a high‑performing team, and report to the General Manager. You will shape the culture and success of your team while aligning with the hotel’s strategy.

The role focuses on driving excellence in front office operations, mentoring staff, and contributing to the hotel’s ongoing growth in a supportive, innovative environment.