Guest Experience Supervisor

Aldgate; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Aldgate in Greater London is seeking a friendly, passionate Front of House Supervisor to lead the service team and ensure outstanding guest experiences.

You will oversee shifts, welcome guests, coach staff, maintain standards of cleanliness and presentation, and support management in running the dining room. If you thrive in a fast-paced hospitality environment and value genuine hospitality, apply to join the Aldgate family.

Qualifications

• Experience in front of house supervision and leadership.
• Strong customer service mindset and guest engagement.
• Ability to plan shifts and coordinate a team during service.

Responsibilities

• Supervising and supporting the front of house team during service
• Welcoming guests and ensuring excellent customer service
• Helping organise shifts and coordinate the team
• Maintaining high standards of service, presentation and cleanliness
• Supporting the management team with the smooth running of the restaurant
• Training, motivating and encouraging team members
• Closing of the restaurant and cash-up

Skills

Front of House

Team supervision

Customer service

Shift planning

Job description

Aldgate in Greater London is seeking a friendly, passionate Front of House Supervisor to lead the service team and ensure outstanding guest experiences.

You will oversee shifts, welcome guests, coach staff, maintain standards of cleanliness and presentation, and support management in running the dining room. If you thrive in a fast-paced hospitality environment and value genuine hospitality, apply to join the Aldgate family.