Guest Experience Lead - Experiential Hospitality

Draughts; Greater London; On-site; GBP 22,041 - 24,108; Full time

Benefits offered by this job

Company pension

Discounted or free food

Employee discount

Job summary

Draughts in Greater London is looking for a Supervisor who will lead the team and ensure high standards of service and guest experience. You will work closely with the General Manager to create a welcoming atmosphere while managing service quality and team development.

Ideal candidates will be approachable, proactive, and have a strong sense of detail. The role offers flexibility in working hours with potential for growth in a creative and fun environment with lots of games to enjoy.

Qualifications

• Proactive and commercially aware.
• Ability to manage multiple tasks under pressure.
• Experience in hospitality or a customer-focused role.

Responsibilities

• Lead the team during service to ensure high standards.
• Train new staff and provide ongoing feedback.
• Ensure the venue is safe and inviting.

Skills

Leadership

Customer service

Teamwork

Attention to detail

Communication

Job description

Draughts in Greater London is looking for a Supervisor who will lead the team and ensure high standards of service and guest experience. You will work closely with the General Manager to create a welcoming atmosphere while managing service quality and team development.

Ideal candidates will be approachable, proactive, and have a strong sense of detail. The role offers flexibility in working hours with potential for growth in a creative and fun environment with lots of games to enjoy.