GUEST EXPERIENCE SUPERVISOR

Front Of House; Greater London; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Pension with company contributions

50% discount in all our restaurants

Spa treatments across our properties

Team member and Friends & Family rates

Complimentary stay after probation

IHG Employee rate across 6000 hotels

Healthcare cash plan

Interest-free season ticket loan

Employee Assistance Programme – 24/7GP

World-class development programmes

Bike to work scheme

Recommend a Friend incentive

Free meals on duty

Social squads and recognition schemes

Job summary

Hotel Indigo K West Shepherd’s Bush is seeking a Night Experience Supervisor to lead overnight guest services, manage late arrivals and early departures, and support nightly audits. You’ll help ensure safety and calm throughout the night while coordinating with the day team for a smooth handover.

The role emphasizes independence, reliability, and a customer-focused approach, with opportunities to grow through the hotel’s development programmes.

Qualifications

• Previous front desk or hotel night shift experience (preferred).
• Great attention to detail and comfort working solo.
• Good knowledge of Opera Cloud or similar systems.
• Ability to complete financial and administrative tasks accurately.

Responsibilities

• Handle late arrivals & early departures: Be the welcoming face and efficient support for guests arriving or leaving during off-hours.
• Complete the night audit: Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.
• Prioritise safety: Monitor guest activity, follow emergency procedures, and ensure the building is secure and calm throughout the night.
• Be the go-to overnight: Help with guest queries, in-room requests, luggage support and occasional room moves or emergencies, with professionalism and care.
• Own the desk: Manage phones, emails, and internal handovers, ensuring the next day’s team is fully up to speed.
• Keep things running: Collaborate with night housekeeping or security as needed to maintain a clean, safe, and welcoming environment.

Skills

Night shift experience

Front desk

Attention to detail

Work solo

Opera Cloud

Tools

Opera Cloud

Job description

Own the night, one guest at a time.

AtHotel Indigo K West Shepherd’s Bush, we believe hospitality never sleeps, and neither does our commitment to unforgettable guest service. As aNight Experience Supervisor, you’ll be the calm, capable, and caring presence that keeps our hotel running smoothly overnight. From late check-ins to early departures, you’ll make sure every guest feels welcome, safe, and well looked after no matter the hour. So if this sounds like you, then come join the team!

What’s Our Story?

Hotel Indigo brings local stories to life and at our hotel, that story is bold, creative, and connected to the energy of Shepherd’s Bush. Our team plays a central role in creating meaningful moments for our guests, and the night shift is no exception. This is your chance to shine in a role that blends guest service, responsibility, and independence.

Here’s what you can look forward to as our Night Experience Supervisor:

Annual salary: £30,300

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World-class development programmes and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Night in Your Neighbourhood

• Handle late arrivals & early departures:Be the welcoming face and efficient support for guests arriving or leaving during off-hours.
• Complete the night audit:Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.
• Prioritise safety:Monitor guest activity, follow emergency procedures, and ensure the building is secure and calm throughout the night.
• Be the go-to overnight:Help with guest queries, in-room requests, luggage support and occasional room moves or emergencies, with professionalism and care.
• Own the desk:Manage phones, emails, and internal handovers, ensuring the next day’s team is fully up to speed.
• Keep things running:Collaborate with night housekeeping or security as needed to maintain a clean, safe, and welcoming environment.

What’s Your Story?

You’re reliable, independent, and cool under pressure, with a natural sense of calm and confidence. You’ll thrive in this Night Experience Supervisor role if you have:

• Previous front desk or hotel night shift experience (preferred)
• Great attention to detail and comfort working solo
• Good knowledge of Opera Cloud or similar systems
• Ability to complete financial and administrative tasks accurately

  If you’re ready to be the night-time heartbeat of our hotel, we want to hear your story. Join us asNight Experience SupervisoratHotel Indigo K West Shepherd’s Bush, and help every guest sleep soundly knowing you’re on shift.

  All applicants must have existing rights to work status in the UK.