Guest Experience Specialist - Hotel Front Desk

Crescent Hotels & Resorts; Wythall CP; On-site; GBP 27,000 - 41,000; Full time

Benefits offered by this job

Excellent benefit plan

401K matching

Discounts on Crescent properties

Job summary

Crescent Hotels & Resorts in Dream Hollywood, Los Angeles, is hiring a Guest Experience Agent to greet and register guests, assist with check-out, and ensure a seamless, welcoming stay.

You will use strong computer skills to input guest information, promote hotel services, answer questions and resolve issues promptly, while working a variety of shifts, including days, evenings and weekends. We offer benefits and growth opportunities.

Responsibilities

• Greet guests and complete the registration process and room assignment.
• Assist guests with check-out, handle payments and currencies.
• Provide hotel information and answer guest questions.
• Upsell hotel services to maximise occupancy.
• Resolve guest inquiries and complaints promptly.
• Relay messages to guests.

Job description

Crescent Hotels & Resorts in Dream Hollywood, Los Angeles, is hiring a Guest Experience Agent to greet and register guests, assist with check-out, and ensure a seamless, welcoming stay.

You will use strong computer skills to input guest information, promote hotel services, answer questions and resolve issues promptly, while working a variety of shifts, including days, evenings and weekends. We offer benefits and growth opportunities.