Guest Experience & Hospitality Associate

McDonald's; Somercotes CP; On-site; GBP 12,398,000 - 16,531,000; Full time

Benefits offered by this job

Skills for life

Employee assistance programme

Exclusive discounts

Overnight pay premium

Recognition and rewards

Free meals on break

Career development

Other restaurant benefits

Job summary

McDonald’s in the United Kingdom is looking for a Customer Care team member to help create a welcoming and efficient guest experience. You’ll maintain clean spaces, greet customers with a smile, and assist with queries while working as part of a friendly team.

No prior experience is required as full training will be provided; shifts cover Weekdays and Weekends, Early Mornings, Afternoons and Evenings, offering a flexible entry point into hospitality with growth opportunities.

Qualifications

• Natural friendliness and willingness to help customers.
• Strong communication and hospitable demeanor.
• Ability to thrive in a fast-paced environment and contribute to a positive team.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers visits to make them memorable.
• Navigate and engage customers, addressing queries and promoting engagement.
• Go the extra mile to make guests feel welcomed.
• Create a warm atmosphere and support restaurant events.
• Follow training and company guidelines in daily tasks.
• Adhere to safety, hygiene, and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member and contribute to a positive workplace.

Skills

Hospitality

Communication skills

Teamwork

Job description

McDonald’s in the United Kingdom is looking for a Customer Care team member to help create a welcoming and efficient guest experience. You’ll maintain clean spaces, greet customers with a smile, and assist with queries while working as part of a friendly team.

No prior experience is required as full training will be provided; shifts cover Weekdays and Weekends, Early Mornings, Afternoons and Evenings, offering a flexible entry point into hospitality with growth opportunities.