Guest Experience Specialist - Front Desk & Service

Oxford Belfry Hotel & Spa; Southmoor; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health club

Staff discounts

Family discounts

Training support

Learning & development

Employee assistance

Refer a friend

Free parking

Job summary

Oxford Belfry Hotel & Spa in Thame, near Oxford, is seeking a friendly Front Desk Host to welcome guests, assign rooms, process payments and handle admin tasks with a smile.

As the first point of contact, you will resolve guest enquiries and complaints professionally, ensuring satisfaction throughout their stay. A passion for service and strong organisational skills are essential in this busy hospitality environment.

Qualifications

• You will be the first impression for guests at check-in and handle front-desk tasks.
• Resolve guest enquiries and complaints in a friendly, professional manner.
• Demonstrate strong time management and organisational skills.

Responsibilities

• Greet guests, assign rooms, take payments and perform admin tasks.
• Resolve guest enquiries/complaints while ensuring satisfaction.

Skills

Customer service

Customer facing role

Conflict resolution

Work under pressure

Time management

Organisational skills

Job description

Oxford Belfry Hotel & Spa in Thame, near Oxford, is seeking a friendly Front Desk Host to welcome guests, assign rooms, process payments and handle admin tasks with a smile.

As the first point of contact, you will resolve guest enquiries and complaints professionally, ensuring satisfaction throughout their stay. A passion for service and strong organisational skills are essential in this busy hospitality environment.