Guest Experience Host – Front Desk (Hotel)

Oxford Belfry Hotel & Spa; Thame; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program – HospItal

Refer a friend scheme

Free parking

Job summary

Oxford Belfry Hotel & Spa in Thame, near Oxford, is seeking a guest-focused team member to be the first point of contact for arriving guests, greeting them warmly and handling room allocations and payments.

You will resolve guest enquiries and complaints with a professional, friendly approach, helping to maintain high levels of satisfaction throughout each stay. This role offers learning opportunities and a friendly, supportive team environment.

Qualifications

• Experience in a customer-facing role is required.
• A passion for delivering excellent customer service.
• Experience handling guest complaints and conflicts.

Responsibilities

• You will greet guests, assign rooms, take payments and handle general admin duties.
• Ensure guest enquiries/complaints are resolved professionally to maintain satisfaction.
• Support the front-of-house operations and contribute to a welcoming hotel experience.

Skills

Customer service

Communication skills

Conflict resolution

Multitasking

Time management

Job description

Oxford Belfry Hotel & Spa in Thame, near Oxford, is seeking a guest-focused team member to be the first point of contact for arriving guests, greeting them warmly and handling room allocations and payments.

You will resolve guest enquiries and complaints with a professional, friendly approach, helping to maintain high levels of satisfaction throughout each stay. This role offers learning opportunities and a friendly, supportive team environment.