Receptionist

Oxford Belfry Hotel & Spa; Thame; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program – HospItal

Refer a friend scheme

Free parking

Job summary

Oxford Belfry Hotel & Spa in Thame, near Oxford, is seeking a guest-focused team member to be the first point of contact for arriving guests, greeting them warmly and handling room allocations and payments.

You will resolve guest enquiries and complaints with a professional, friendly approach, helping to maintain high levels of satisfaction throughout each stay. This role offers learning opportunities and a friendly, supportive team environment.

Qualifications

• Experience in a customer-facing role is required.
• A passion for delivering excellent customer service.
• Experience handling guest complaints and conflicts.

Responsibilities

• You will greet guests, assign rooms, take payments and handle general admin duties.
• Ensure guest enquiries/complaints are resolved professionally to maintain satisfaction.
• Support the front-of-house operations and contribute to a welcoming hotel experience.

Skills

Customer service

Communication skills

Conflict resolution

Multitasking

Time management

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff:

• Free health club membership (T&Cs apply)


• Discounts across The QHotels Collection


• Family & Friends discounts in hotels across The QHotels Collection


• Support with training & professional qualifications, including course fees!


• Various learning & development available


• Access to an Employee Assistance Program – Hospitality Action


• Refer a friend scheme


• FREE parking


• AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service


• Have worked in a customer facing role


• Conflict resolution experience


• Ability to work under pressureand multi-task


• Strong time management and organisational skills

Curious to find out more?

Oxford Belfry Hotel & Spa is located in Thame, just outside Oxford and within close proximity to the Cotswolds. Our hotel is a 4*, 154-bedroom property and has the Spires restaurant and bar & lounge area, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, tennis courts, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.