Guest Experience Host - Boutique Hotel Reception

Brownsword Hotels; Bath; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Perkbox benefits

Staff discounts 25%

Staff rate £25 B&B

Employee helpline

Free meals on duty

Career development

Promotion opportunities

Milestone gifts

Job summary

The Bath Priory, part of the Brownsword hotels family in Bath, is looking for a friendly Receptionist to greet guests, manage arrivals and queries, and support the front desk team. This role emphasizes delivering warm, personalised service and acting as the first point of contact for guests in a busy hotel environment.

We offer a welcoming team culture with a monthly service charge pool shared among staff, plus employee perks and development opportunities as part of Brownsword Hotels.

Qualifications

• Experience in a similar role.

Responsibilities

• Host guests from check-in to check-out, which could include booking tables, advising on local hotspots, or simply having a chat.
• Your colleagues often become friends, so we encourage strong relationships across teams.
• Ensure all guests have a memorable experience.
• We are one team, so we will all muck in from time to time, helping across departments.

Job description

The Bath Priory, part of the Brownsword hotels family in Bath, is looking for a friendly Receptionist to greet guests, manage arrivals and queries, and support the front desk team. This role emphasizes delivering warm, personalised service and acting as the first point of contact for guests in a busy hotel environment.

We offer a welcoming team culture with a monthly service charge pool shared among staff, plus employee perks and development opportunities as part of Brownsword Hotels.