Guest Experience Specialist

McDonald's; Wellingborough; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Free meals on break

Employee training and development

Career progression opportunities

Flexible shift patterns

Discounts on meals and more

Job summary

McDonald’s is seeking a Customer Care role where you’ll be the heart of the guest experience, delivering friendly service, maintaining clean spaces, and offering a personal touch to visits.

You’ll work shifts across weekdays and weekends, with early mornings, afternoons, and evenings. No experience is required as full training is provided, and opportunities to grow within the team are highlighted.

Qualifications

• No previous experience required; full training provided.
• Customer care mindset with a friendly and helpful approach.
• Strong communication and hospitality skills are valued.
• Able to thrive in a busy, guest-facing environment.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers’ visits to make them memorable.
• Engage with customers and actively troubleshoot issues.
• Go the extra mile to make guests feel welcome.
• Create a warm, welcoming atmosphere and support events.
• Follow company guidelines and training for daily tasks.
• Adhere to safety, hygiene, and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member to foster a positive environment.

Skills

Friendly

Communication

Hospitality

Teamwork

Job description

McDonald’s is seeking a Customer Care role where you’ll be the heart of the guest experience, delivering friendly service, maintaining clean spaces, and offering a personal touch to visits.

You’ll work shifts across weekdays and weekends, with early mornings, afternoons, and evenings. No experience is required as full training is provided, and opportunities to grow within the team are highlighted.